Sr. National Account Manager in Winston-Salem, NC at Liberty Hardware

Date Posted: 1/14/2020

Job Snapshot

Job Description

Job Description

As a growing Masco company, Liberty Hardware Mfg. Corp. has built its reputation by offering high quality decorative and functional hardware products. Our product lines include bath hardware, bath safety, shower doors, decorative and functional cabinet hardware, hooks, hook rails and wall plates and are available under the Liberty, Delta, Brainerd, and Franklin Brass brands. We offer our extensive line of hardware products through retailers (including The Home Depot, Lowe’s, Menards, Target and Walmart), online (including, kitchen and bath design showrooms, builder and hospitality, and original equipment manufacturer (OEM) distribution channels across the country. Liberty has a unique organizational culture that employees cite as one of the things they like most about working here. One of the reasons for this is that we embrace diversity – of people, backgrounds, thinking and experiences. We want our employee population to mirror our communities and consumer population.

We are proud of our talented employees who make up one of the most collaborative and winning teams you’ll find in any workplace! When you join Liberty Hardware, you join a team of professionals who work hard, support each other, and enjoy delivering results that make a real difference for our customers and one another. Since 2017, Liberty Hardware has annually been awarded the Great Place to Work certification! While this certification recognizes our complete package of benefits, compensation and employee programs, it is our people and teamwork that truly make Liberty Hardware great.  #GreatPlaceToWork #LibertyHardwareTeam

Key Responsibilities:

  • Direct Ownership of assigned account P&L; including profitability management, internal reporting, and retailer negotiations.
  • Establish and maintain the relationship with assigned eCommerce partners’ teams to collaboratively plan and influence decision-making. 
  • Manage e-commerce budget/goal and expense planning, including forecast accuracy.
  • Monitor and analyze competitive activities within the channel including price, promotion, new products and merchandising and adjust strategies accordingly.
  • Establishes and implements growth strategies at the account and category level for inclusion in the segment’s overarching long-range plan.  Develops assigned accounts to achieve profitable growth.
  • Manages and executes day-to-day retailer requests and effectively prioritizes activity to capture maximum impact.
  • Serves as the customer expert, maintaining an understanding of the retailer's processes, strategies, marketing and KPI's to effectively collaborate with internal partners to drive profitable growth.
  • Works with operations teams internally and externally to ensure best-in-class e-commerce distribution capabilities.
  • Establish Key Performance Indicators (KPIs) and standardize reporting structure.
  • Consistently analyzes performance at assigned retailers and utilizes data to drive sales activities.  Participates in glass-house analytical meetings and shares key insights across the organization.
  • Partners with product marketing to determine portfolio roadmap and establish successful go-to-market product strategies and executes at assigned e-commerce partners.
  • Collaborates with marketing partners to ensure profitable marketing campaigns that maintain or enhance the retailer or channel P&L.
  • Serves to enhance organizational understanding of the assigned retailer’s brand equity, marketing strategies and programs.
  • Executes with a continuous improvement mindset and utilizes problem solving framework to evaluate areas of improvement and execute countermeasures.
  • Collaborate with digital marketing to support assigned channel/partner growth goals and formulate strategy and direction for sustainable YOY growth targets.
  • Provide regular, factual market feedback to the broader organization to ensure our product development meets market needs.
  • Participates in corporate strategic initiative projects to drive e-commerce capabilities across the organization.
  • Manages retailer advocate relationships and participates in retailer quarterly review sessions.
  • Responsible for the overall direction and evaluation of assigned teams and areas. Perform supervisory responsibilities in accordance with the organization's policies and applicable laws. Supervisory responsibilities include interviewing, hiring, and training employees; employee and team development & engagement; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.
  • Overnight travel required 15-25% of the time.


  • Bachelor’s degree in related field, MBA preferred.
  • A minimum of 5 years’ experience in direct sales management, Amazon experience preferred.
  • A minimum 2 years Digital marketing and/or eCommerce sales experience required.
  • Experience managing a customer P&L preferred.
  • Experience presenting to customers and key internal stakeholders preferred.
  • Must demonstrate an understanding of eCommerce sales and marketing.


Full or Part Time

Full time

Liberty Hardware (the “Company”) is an equal opportunity employer and we want to have the best available persons in every job. The Company makes employment decisions only based on merit. It is the Company’s policy to prohibit discrimination in any employment opportunity (including but not limited to recruitment, employment, promotion, salary increases, benefits, termination and all other terms and conditions of employment) based on race, color, sex, sexual orientation, gender, gender identity, gender expression, genetic information, pregnancy, religious creed, national origin, ancestry, age, physical/mental disability, medical condition, marital/domestic partner status, military and veteran status, height, weight or any other such characteristic protected by federal, state or local law. The Company is committed to complying with all applicable laws providing equal employment opportunities. This commitment applies to all persons involved in the operations of the Company regardless of where the employee is located and prohibits unlawful discrimination by any employee of the Company.

Liberty Hardware is an E-Verify employer. E-Verify is an Internet based system operated by the Department of Homeland Security (DHS) in partnership with the Social Security Administration (SSA) that allows participating employers to electronically verify the employment eligibility of their newly hired employees in the United States. Please click on the following links for more information.

E-Verify Participation Poster: English & Spanish
E-verify Right to Work Poster: EnglishSpanish

No visa sponsorship is available for this position, unless specified within the job description.


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